Customer Experience and lead generation, yes really

What would happen if we stopped treating people as leads, and instead, treated them as human beings or future customers? What would happen if we put ourselves in our future customers’ shoes and looked at our messages from their perspective and tried to feel what they feel when they hear from us? Read on for insights into empathy marketing from Brian Carroll.

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marketing-sales-hustle

How Sales Hustle and Automation Can Hurt Customer Experience

Learn how sales hustle and marketing automation can hurt customer experience and how you can fix it to get better results now

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empathy and customer experience

Empathy, Web & People: Improving The B2B Customer Experience

Some businesses make it hard to work with them. It seems at times that many B2B organizations have made it so complex and uncomfortable to work with that customers are forced to find an alternative even if their current provider offers a better product or solution. As connected consumers, we want ease, we want a good experience, we have an expectation of those with whom we spend our money. We have seen this with 1-click ordering, same-day delivery, and improved e-commerce experiences.

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