Empathy is one of the most important tools we have as fundraisers. It helps us understand our donors and communicate more effectively. When we neglect empathy, we end up focusing on ourselves and our own organization’s goals. When we use an empathetic mindset, we develop fundraising and marketing that provides value to our donors and builds stronger relationships.
Watch this session of the Optimization Insider to learn how you can use empathy to build stronger donor relationships.