November 19

How to Get the Twitter Username You’ve Always Wanted (even if it’s taken)

Social Media


Don’t forget to secure your Twitter name! I signed up for twitter a year an half ago but that wasn’t soon enough to get my hands on my company’s Twitter name of choice of @intouch.

So if you were late to the party (like me) I’m happy to say there still might be hope. I found this blog post How to Snap Up that Twitter Username You’ve Always Wanted posted by @zee

I followed Zee’s process and I’m pleased to say it worked for us! Maybe it will work for you too.

Here’s what we did

  1. Emailed [email protected] with the following information:

    • The username you want
    • Your existing username, if you have one
    • Whether you want to change your username, or start a new account with the username you’re requesting

  2. I received confirmation the email had been received a few minutes later, then another email asking me to reply with the above information (if I hadn’t already provided it).
  3. Literally, 3 weeks later, I had my account switched from @intouch5 (BTW intouch1-4 were already taken!) to @intouch.

Why did it work?

The person who took my company’s name was inactive. Twitter has a policy that if a profile has been “inactive” for a period of time they release the name. In my case @intouch was never updated by the previous user so we were lucky. I hope this helps and I wish you success!

About the author 

Brian Carroll

Brian Carroll is the CEO and founder of markempa, helping companies to convert more customers with empathy-based marketing. He is the author of the bestseller, Lead Generation for the Complex Sale and founded B2B Lead Roundtable LinkedIn Group with 20,301+ members.

  1. Just so everyone is aware, I received this message when I tried to change my username.

    “Twitter is not currently releasing inactive user names. We’re working on a better long term solution for this, and we should have more news soon.”

  2. I received the same message as Mark just now. If anything else comes of my request, I’ll let you know.

  3. Received the same message as Mark:

    “Twitter is not currently releasing inactive user names.”

    Really unfortunate as the username that I would like has been inactive since day 1 yet is my TLD.

  4. I had the same experience as Mark. First/immediately received an auto-reply that my request was logged, but then the follow-up —


    You can change your user name at any time here:

    Your messages, replies and content will not be affected, but we do recommend that that you let your followers know about the name change with a tweet. Twitter is not currently releasing inactive user names. We’re working on a better long term solution for this, and we should have more news soon.”

  5. If you own a trademark for your twitter name that’s being used you can report a violation.

    To report a violation:

    What information do I need to include when reporting trademark violations?

    In order to investigate trademark violations, we need the following information:

    Username of the violating account (or the URL to their profile page):
    Company name:
    Company Twitter account (if there is one):
    Your First and Last Name:
    Company domain address:
    Your company domain email address:
    Registration Trademark number:

    Here’s a link to the Twitter trademark policy.

    Here’s an article on how to handle name squatting that has more ideas…

  6. I do believe that Twitter needs to do something about this soon as a lot of brands (well known or otherwise) are really -beep- because someone else is hogging a name (brand) they have no right to.

    Thankfully they are unable to capitilise on this.

  7. I sent a message to Twitter and I got the same reply

    “Twitter is not currently releasing inactive user names.”

    So it looks like I won’t be getting the name I want.

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