September 29

Inside sales big with Xerox

Inside Sales

1  comments

Do you use the telephone as part of your multi-modal lead generation strategy? 

A recent BtoB Magazine article by Carol Krol, "Copy this: Telemarketing big with Xerox" shows that, although the phone may not be as buzz worthy as other lead generation tools, it remains the backbone to successful lead generation. 

However, as Krol’s article shows, the telephone shouldn’t stand alone.  It should function as the integrated hub for all other lead generation modalities and the central point for qualifying inquires converting them into sales ready leads. 

It is fascinating to see just how versatile––and necessary––the phone is for lead generation, with such applications as:

  • Initial prospecting and qualification.
  • Qualifying inquiries from various sources.
  • Appending data and information.
  • Reconnecting with past customers and leads.
  • Centralizing leads for profiling and scoring.
  • Following up on requests for information.
  • Driving seminar and webinar attendance.
  • Inviting and following up on trade show attendees.
  • Validating direct marketing lists.
  • Following up on direct mail campaigns.
  • Building a database.
  • Scheduling sales appointments.
  • Developing relationships.
  • Getting internal referrals.

To use the phone as an effective lead generation strategy, consider creating a specialized teleprospecting function within the marketing group. Teleprospecting teams often improve ROI because they create functional bridge between the sales and marketing to increase accountability and results. 

Creating a teleprospecting or lead management team, as an internal unit is easier said than done.  So it is not surprising that more organizations are now outsourcing their teleprospecting activities to companies like InTouch

About the author 

Brian Carroll

Brian Carroll is the CEO and founder of markempa, helping companies to convert more customers with empathy-based marketing. He is the author of the bestseller, Lead Generation for the Complex Sale and founded B2B Lead Roundtable LinkedIn Group with 20,301+ members.

  1. Very informative. Outsourcing does give one the advantage of not having to deal with the numerous processes underlying lead generation and still get great results from it. In fact, many companies that has this type of marketing that targets software leads turn to professionals to generate quality results from their campaign.

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